FAQs - Xiangshan Education Equipment Group Co., Ltd.
Product Related Questions
1. What are the quality standards of the company's products?
Our products strictly follow national education equipment standards (such as JY/T0374-2004, GB/T 39764-2021) and international standards. We adopt high-quality and environmentally friendly raw materials and advanced production processes, and have established a complete quality inspection process from raw material selection to finished product delivery to ensure that the products are safe, environmentally friendly and durable, meeting the needs of campuses and educational institutions.
2. What is the warranty period of the products?
The warranty period of our products is 1-3 years (the warranty period varies for different products). During the warranty period, we provide free repair and replacement services for products with non-human damage; after the warranty period expires, we still provide cost-effective repair services to ensure the long-term stable use of the products.
3. Can the company provide product samples?
Yes, we can provide product samples. For domestic customers: after the order is confirmed, the sample fee can be deducted from the formal order payment; for overseas customers: the sample fee and international shipping fee need to be borne by the customer in advance, and the sample fee can be refunded after the large order is confirmed.
Procurement and Cooperation Questions
1. What is the Minimum Order Quantity (MOQ) for the company's products?
For domestic customers: there is no strict MOQ for conventional bulk products, and small-batch purchases are supported; the MOQ for customized products is determined according to the customization difficulty and production cost. For overseas customers: the MOQ is adjusted according to the product category and transportation needs, and flexible solutions can be provided for small-batch trial orders.
2. What procurement services does the company provide?
We provide one-stop full-process procurement services, including on-site measurement, customized design, production and manufacturing, installation and commissioning, and after-sales service, which completely eliminates the trouble of multi-party docking for customers, improves procurement efficiency by 50% compared with the traditional model, and is followed up by professional personnel throughout the process to ensure the smooth progress of the procurement project.
3. What are the payment terms for cooperation?
Domestic cooperation: common payment terms include 30% advance payment + 70% final payment before delivery, or 30% advance payment + 60% payment upon goods arrival + 10% final payment after acceptance. Overseas cooperation: we accept common international payment terms such as Telegraphic Transfer (T/T) and Letter of Credit (L/C), and the specific terms can be negotiated according to the order amount and cooperation cycle.
Foreign Trade Related Questions
1. Which overseas markets does the company currently cover?
The company's overseas business is steadily expanding, and its products are exported to many countries and regions around the world, focusing on the Southeast Asian market. We have rich experience in overseas market development and can provide targeted solutions according to the market characteristics and policy requirements of different regions.
2. What documents are provided for overseas export?
We can provide complete export documents, including commercial invoice, packing list, bill of lading, certificate of origin, product testing report and other relevant documents required for customs clearance. Professional personnel are responsible for sorting out and reviewing foreign trade documents, and cooperating with logistics and customs declaration partners to ensure the smooth customs clearance of goods.
3. How to solve the problems encountered in the overseas customs clearance process?
We have rich overseas customs clearance experience and long-term cooperative logistics partners. Before export, we will fully understand the customs clearance requirements of the target country, standardize the preparation of documents, and avoid problems such as inconsistent documents and insufficient declaration. If customs clearance problems occur, we will actively coordinate with logistics and customs departments, provide relevant supporting materials, and solve the problems in a timely manner.
4. Does the company provide overseas after-sales service?
Yes, we provide overseas after-sales service. We have a professional after-sales team that can provide technical guidance and problem-solving solutions through online communication (email, video call, etc.); for major product quality problems, we will arrange after-sales personnel to go to the site for handling according to the actual situation and provide timely spare parts support.
After-Sales Service Questions
1. How to apply for after-sales service?
Customers can apply for after-sales service through the company's official email, contact phone number or the after-sales module on the independent station. When applying, please provide relevant information such as order number, product photos and problem description, and our after-sales team will respond within 24 working hours and provide a solution.
2. What is the response time for after-sales service?
Domestic after-sales service: for general problems, we will respond and provide online solutions within 24 working hours; for problems that need on-site handling, we will arrange personnel to go to the site within 48-72 working hours according to the regional distance. Overseas after-sales service: respond within 24 working hours, and the on-site service time is determined according to the regional location and visa situation.
3. Does the company provide product installation and training services?
Yes, we provide professional installation and training services. For domestic customers: we have our own professional installation team, which is responsible for on-site installation, commissioning and cleaning, and provides free operation training for the customer's staff. For overseas customers: we provide detailed installation manuals and video training materials, and can arrange technical personnel to go to the site for installation and training if necessary.
Cooperation and Contact Questions
1. How to obtain the latest product catalog and quotation?
You can fill in the inquiry form on the independent station or send an email to the company's official email, indicating your needs (product category, quantity, usage scenario, etc.), and we will send you the latest product catalog and quotation within 1 working hour.
2. What is the company's contact information?
Official Email: aoyi90937@gmail.com
Contact Person: Ms. Ao
Contact Phone: +86 13870482016, +86 13907041175
Core Office Addresses: ① Hongjiadun, Xinfeng Village, Xinfeng Street Town, Nancheng County, Fuzhou City, Jiangxi Province
② Xiangshan Education Equipment Group Guangzhou Office, No. 53 Junxin Road, Zhongcun, Panyu District, Guangzhou City, Guangdong Province, China
